SIPPING J. Van Dyke Internet-Draft E. Burger (Ed.) Expires: December 29, 2003 A. Spitzer SnowShore Networks, Inc. June 30, 2003 Media Server Control Markup Language (MSCML) and Protocol draft-vandyke-mscml-02 Status of this Memo This document is an Internet-Draft and is in full conformance with all provisions of Section 10 of RFC2026. Internet-Drafts are working documents of the Internet Engineering Task Force (IETF), its areas, and its working groups. Note that other groups may also distribute working documents as Internet-Drafts. Internet-Drafts are draft documents valid for a maximum of six months and may be updated, replaced, or obsoleted by other documents at any time. It is inappropriate to use Internet-Drafts as reference material or to cite them other than as "work in progress." The list of current Internet-Drafts can be accessed at http:// www.ietf.org/ietf/1id-abstracts.txt. The list of Internet-Draft Shadow Directories can be accessed at http://www.ietf.org/shadow.html. This Internet-Draft will expire on December 29, 2003. Copyright Notice Copyright (C) The Internet Society (2003). All Rights Reserved. Abstract Media Server Control Markup Language (MSCML) is a markup language used in conjunction with SIP to provide advanced conferencing and IVR functions. This protocol is for communications between a conference focus and mixer in the IETF SIP Conferencing Framework. Conventions used in this document RFC2119 [1] provides the interpretations for the key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", "MAY", and "OPTIONAL" found in this document. Van Dyke, et al. Expires December 29, 2003 [Page 1] Internet-Draft MSCML June 2003 Table of Contents 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . 3 2. MSCML Approach . . . . . . . . . . . . . . . . . . . . . . . . 5 3. Use of SIP Request Methods . . . . . . . . . . . . . . . . . . 6 4. MSCML Usage and Design . . . . . . . . . . . . . . . . . . . . 8 5. Advanced Conferencing . . . . . . . . . . . . . . . . . . . . 9 6. Interactive Voice Response (IVR) . . . . . . . . . . . . . . . 14 6.1 Play Audio . . . . . . . . . . . . . . . . . . . . . . 15 6.2 Collect Digits . . . . . . . . . . . . . . . . . 15 6.3 Recording Audio . . . . . . . . . . . . . . . . . 17 6.4 Stop Request . . . . . . . . . . . . . . . . . . . . . 19 6.5 Prompt Block . . . . . . . . . . . . . . . . . . . . 19 6.6 Recording Fax . . . . . . . . . . . . . . . . . . 20 6.7 Sending Fax . . . . . . . . . . . . . . . . . . . . 22 7. Response Attributes and Return Codes . . . . . . . . . . . . . 25 7.1 SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 7.2 HTTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 7.3 Attributes . . . . . . . . . . . . . . . . . . . . 25 8. Formal Syntax . . . . . . . . . . . . . . . . . . . . . . . . 28 8.1 MSCML DTD . . . . . . . . . . . . . . . . . . . . . . . . . . 28 8.2 Schema . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 9. IANA Considerations . . . . . . . . . . . . . . . . . . . . . 40 9.1 IANA Registration of MIME media type application/mediaservercontrol+xml . . . . . . . . . . . . . . 40 10. Security Considerations . . . . . . . . . . . . . . . . . . . 41 Normative References . . . . . . . . . . . . . . . . . . . . . 42 Informative References . . . . . . . . . . . . . . . . . . . . 43 Authors' Addresses . . . . . . . . . . . . . . . . . . . . . . 44 A. Contributors . . . . . . . . . . . . . . . . . . . . . . . . . 45 B. Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . 46 Intellectual Property and Copyright Statements . . . . . . . . 47 Van Dyke, et al. Expires December 29, 2003 [Page 2] Internet-Draft MSCML June 2003 1. Introduction This document describes the Media Server Control Markup Language (MSCML). This document describes payloads that one can send with a standard SIP INVITE to a media server. Basic Network Media Services with SIP [4] describes media server SIP URI formats. Prior to MSCML, there was not a standard way to deliver SIP-based enhanced conferencing. Basic SIP constructs, such as described in Basic Network Media Services with SIP [4], serves simple n-way conferencing well. The SIP URI provides a natural mechanism for identifying a specific SIP conference, while INVITE and BYE methods elegantly implement conference join and leave semantics. However, enhanced conferencing applications also require features such as sizing and resizing, in-conference IVR operations (e.g. recording and playing participant names to the full conference) and conference event reporting. MSCML payloads within standard SIP methods realize these features. The structure and approach of MSCML satisfy the requirements set out in conferencing-framework [5] and cc-framework [6]. In particular, MSCML serves as the interface between the conference factory and a centralized conference mixer. In this case, a media server has the role of the conference mixer. There are two broad classes of MSCML functionality. The first class includes primitives for advanced conferencing such as conference configuration, participant leg manipulation and conference event reporting. The second class comprises primitives for interactive voice response (IVR). These include playing audio, collecting digits, and recording audio. The IVR features of MSCML originally evolved simply as an adjunct for conferencing. In many scenarios it was impractical or inconvenient to establish a dialog with a distinct IVR resource and then re-join the conference. However, MSCML works well for simple IVR such as prompt-and-collect for SIP Proxy Servers or Media Gateway Controllers. On the other hand, for complex IVR it may be more appropriate to employ a full IVR markup language such as VoiceXML [7]. In general, a media server offers services to SIP UAC's to application servers, feature servers, and media gateway controllers. See the ISC Reference Architecture [8] for definitions of these terms. It is unlikely, but not prohibited, for end user SIP UAC's to have a direct signaling relationship with a media server. This document describes a working framework and protocol with which Van Dyke, et al. Expires December 29, 2003 [Page 3] Internet-Draft MSCML June 2003 there is considerable implementation experience. Application developers and service providers have created several MSCML-based services since the initial version was made available more than a year ago. This experience is highly relevant to the ongoing work of the IETF, particularly the SIP, SIPPING, and MMUSIC work groups. Van Dyke, et al. Expires December 29, 2003 [Page 4] Internet-Draft MSCML June 2003 2. MSCML Approach It is critically important to emphasize the goal of MSCML is to provide a development environment that follows the SIP, HTTP, and XML development paradigm. That is, the mixing resource is a server that operates on application level constructs such as call participants. Some developers may desire low-level of control over DSP resources. Examples of such control include path establishment between DSP blocks such as tone detectors, tone generators, or other speech resources. For such users, we STRONGLY suggest using a protocol such as H.248.1 [9]. Such control does not fit the SIP model. It may be possible to transport such low-level instructions in SIP. However, the programming model moves from the client-server peer paradigm of SIP to the master-slave controller model of H.248.1. The MSCML paradigm is important to the developer community, in that developers and operators conceptually write applications about calls, conferences, and call legs. The H.248.1 paradigm is conceptually about resources and plumbing. That is a whole level of implementation details that, for the majority of developers, adds no value. Van Dyke, et al. Expires December 29, 2003 [Page 5] Internet-Draft MSCML June 2003 3. Use of SIP Request Methods As mentioned above, MSCML payloads may be carried in either SIP INVITE or INFO requests. The initial INVITE, which creates an enhanced conference, MUST include an MSCML payload. The initial INVITE, which joins a participant leg to an enhanced conference, MAY include an MSCML payload. All mid-call MSCML payloads are sent via SIP INFO requests. MSCML responses are transported in the final response to the SIP INVITE containing the matching MSCML request or in a SIP INFO message. The only allowable final response to a SIP INFO containing a message body is a 200 OK, per RFC2976 [10]. Therefore, when the MSCML request is sent via SIP INFO, the MSCML response is carried in a separate INFO request. In general, these responses are asynchronous in nature and require a separate transaction due to timing considerations. There has been considerable debate on the use of the SIP INFO method for any purpose. Our experience is that MSCML would not have been possible without it. When MSCML was implemented the first SIP Event Notification draft had just been published. At that time, use of SUBSCRIBE/NOTIFY within an existing dialog was undefined. This prevented its use in MSCML since all events occurred in an INVITE established dialog. And while SUBSCRIBE/NOTIFY was well suited for reporting conference events its semantics seemed inappropriate for modifying a participant leg or conference setting where the only "event" was the success or failure of the request. Lastly, since SIP INFO was an established RFC it was well supported in all the SIP stack implementations available at that time. We had few if any interoperability issues as a result. As it turns out, using NOTIFY is not appropriate, as the NOTIFY would be in response to an implicit subscription. The issues of implicit subscription have been discussed on the SIP and SIPPING lists. Using SUBSRCIBE is not appropriate for two reasons. The first is semantic. The purpose of SUBSCRIBE is to register interest in User Agent state. However, using SUBSCRIBE for MSCML results in the SUBSCRIBE modifying the User Agent state. The second reason SUBSCRIBE is not appropriate is because MSCML is inherently call-based. The association of a SIP dialog with a call leg means MSCML can be incredibly straightforward. For example, if one used SUBSCRIBE or other SIP method to send commands about some context, one must identify that context somehow. Relating commands to the SIP dialog they arrive on defines the context for free. Moreover, it is conceptually easy for the developer. Van Dyke, et al. Expires December 29, 2003 [Page 6] Internet-Draft MSCML June 2003 We have considered the MESSAGE method, as used in, for example, KPML [11]. MESSAGE is appropriate for KPML as there is usually only a single response to a given KPML document. However, for MSCML, there can be multiple responses to a given request. Also, mid-call requests can go in both directions, which is not the case for KPML. Because of the multiple response and peer mid-call request nature of MSCML, we also considered MSRP [12]. MSRP may be the appropriate technology. The main benefit of MSRP is that only proxies interested in seeing MSCML signaling see the MSCML messages. This is in contrast to the current scheme, where the interested proxies, as well as any other proxies that happen to record-route, see the MSCML messages. The trade-off here is that many of the interested proxies are border proxies. In the interest of interoperability, we chose to continue using INFO. SIP continues to progress incredibly quickly and we will continually reevaluate some of the decisions that resulted in the original design of MSCML. However, we can confidently say that the availability of a widely supported, flexible request method was very important to the development and adoption MSCML. Van Dyke, et al. Expires December 29, 2003 [Page 7] Internet-Draft MSCML June 2003 4. MSCML Usage and Design To avoid undue complexity two rules were established regarding MSCML usage. The first is that only one MSCML body may be present in a SIP request. The second is that each MSCML body may contain only one request or response. This greatly simplified transaction management. MSCML syntax does provide for the unique identification of multiple requests in a single body part but this is not currently allowed. Per the guidelines of RFC3470 [13], MSCML bodies MUST be wellformed and valid. Van Dyke, et al. Expires December 29, 2003 [Page 8] Internet-Draft MSCML June 2003 5. Advanced Conferencing The advanced conferencing model is a star controller model, with both signaling and media directed to a central location. Figure 1 depicts a typical signaling relationship between end users' UAC's, a conference application server, and a media server. +-------+ | UAC 1 |---\ Public URI +-------------+ +-------+ \ _____________| Application | / / | Server | Not shown: +-------+ / / +-------------+ RTP flows directly | UAC 2 |---/ / | Private between UAC's and +-------+ / | URI Media Server . / +--------------+ : / | | +-------+ / | Media Server | | UAC n |---/ | | +-------+ +--------------+ Figure 1: Conference Model Each UAC sends an INVITE to a Public Conference URI. Presumably the Application Server publishes this URI, or it is an ad hoc URI. In any event, the Application Server generates a Private URI, following the rules specified by Basic Network Media Services with SIP [4]. That is, the URI is of the form: sip:conf=UniqueID@ms.example.net Where UniqueID is a unique conference identifier, and ms.example.net is the host name or IP address of the media server. There is nothing to prevent the UAC's from contacting the media server directly. However, one would expect the owner of the media server to restrict who can use media server resources. As for basic conferencing, described by Basic Network Media Services with SIP [4], the first INVITE to the media server with a UniqueID creates a conference. However, in advanced conferencing, the first INVITE includes a MSCML configure_conference payload. The MSCML payload conveys extended session parameters (e.g. number of participants) that are not readily expressed in SDP but must be known to allocate the appropriate resources. The first dialog established for an enhanced conference has several useful properties and is referred to as the "Conference Control Leg." The control leg is used for play or record audio operations to/from the entire conference and no RTP is expected on the Conference Control Leg. Therefore, the application must send either no SDP or Van Dyke, et al. Expires December 29, 2003 [Page 9] Internet-Draft MSCML June 2003 hold SDP (c=0.0.0.0) in the initial INVITE request. In addition, the lifetime of the conference is the same as that of its control leg. This ensures that the conference remains in existence even if one or more participant legs unintentionally leaves the conference. The tag has two attributes that control the resources the media server sets aside for the conference. The attributes are reservedtalkers and reserveconfmedia. Reservedtalkers sets the maximum number of talker legs. Reserveconfmedia, if set to "Yes", allocates resources for playing or recording audio to or from the entire conference. The default for reserveconfmedia is "Yes". The application server can include any MSCML command in the initial INVITE, with the exception of asynchronous commands, such as or . The application server must issue asynchronous commands separately (e.g., in INFO messages) to avoid ambiguous responses. For example, to create a conference with up to 120 active talkers and the ability to play audio into the conference or record parts or all of the conference, the application server specifies both attributes, as shown in Figure 3. Figure 3: 120 Speaker MSCML Example Figure 4 shows a conference with up to five active speakers without the capability to play or record audio into the conference. Figure 4: 5 Speaker MSCML Example Once the application server has created the Conference Control Leg, the server can join participants to the conference. The application server directs the INVITE to the Private Conference URI described above. In the example given, this would be Van Dyke, et al. Expires December 29, 2003 [Page 10] Internet-Draft MSCML June 2003 sip:conf=UniqueID@ms.example.net . Conference legs have a number of parameters the application server can modify. The defaults are in Figure 5. The following sections will discuss the meaning of the parameters in detail. Parameter Default Description inputgain auto Use AGC to determine input gain for leg outputgain auto Use AGC to determine output gain for leg type talker Consider this leg's audio for mixing in the output mix dtmfclamp yes Remove detected DTMF digit from audio toneclamp yes Remove loud single-frequency tone from audio Figure 5: Conference Leg Parameters If the default parameters are acceptable for the leg the application server wishes to enter into the conference, then a normal SIP INVITE is sufficient. However, if the application server wishes to modify one or more of the parameters, the application server can include a MSCML body in addition to the SDP body. The application server can modify the conference leg parameters by issuing a SIP INFO on the selected dialog representing the conference leg. Of course, the application server cannot modify SDP in an INFO message. To remove a leg from the conference, the application server issues a SIP BYE request on the selected dialog representing the conference leg. The application server can terminate all legs in a conference by issuing a SIP BYE request on the Conference Control Leg. If one or more participants are still in the conference when the media server receives a SIP BYE request on the Conference Control Leg, the media server issues SIP BYE requests on all of the remaining conference legs to ensure clean up of the legs. The media server returns a 200 OK to the SIP BYE request as it sends BYE requests to the other legs. This is because we cannot issue a provisional response to a non-INVITE request, yet the teardown of the other legs may "take a while". Once the conference has begun, the application server can manipulate the conference as a whole by issuing commands on the Conference Leg. For example, the application server can request the media server to record the conference, play a prompt to the conference, change the Van Dyke, et al. Expires December 29, 2003 [Page 11] Internet-Draft MSCML June 2003 input or output gain for the conference as a whole, and report on events. The elements for these commands are , , , , and , respectively. Figure 6 shows two sample commands. The first plays a prompt into the conference. The second records the entire conference to the URI specified by recurl over NFS. Figure 6: Sample Full Conference Audio Commands The response to this last request will be similar to Figure 7. Figure 7: Sample Change Command Response Later event reporting comes through SIP INFO messages. Figure 8 shows an example report. Van Dyke, et al. Expires December 29, 2003 [Page 12] Internet-Draft MSCML June 2003 Figure 8: Active Talker Event Example An application server can modify a leg by issuing an INFO on the dialog associated with the participant leg. For example, Figure 9 mutes a conference leg. Figure 9: Sample Change Leg Command In Figure 6 we saw a request to play a prompt to the entire conference. We can also request to play a prompt to an individual call leg. If we want to play a prompt or collect digits only on a single leg, we issue the commands within the dialog for the of the desired conference participant. Van Dyke, et al. Expires December 29, 2003 [Page 13] Internet-Draft MSCML June 2003 6. Interactive Voice Response (IVR) In the IVR model, the Media Server acts as a media processing proxy for the UAC. This is particularly useful when the UAC is a media gateway or other device with limited media processing capability. SIP +--------------+ Service URI | Application | /---------------| Server | /(e.g., RFC3087) +--------------+ / | MSCML / SIP | Session / +--------------+ +-----+/ RTP | | | UAC |=====================| Media Server | +-----+ | | +--------------+ Figure 10: IVR Model The IVR service supports basic Interactive Voice Response functions, playing announcements, collecting DTMF digits, and recording audio, based on Media Server Control Markup Language (MSCML) directives added to the message body of a SIP request. Figure 10 shows the signaling relationship between a client UAC, and Application Server, and a Media Server. Multifunction media servers SHOULD use the URI conventions described in Basic Network Media Services with SIP [4]. For review, the IVR service indicator is "ivr": sip:ivr@ms.example.net One may carry the request payload for IVR in either the initial SIP INVITE or INFO requests. Mid-call requests must use the INFO method. The INFO method reduces certain timing issues that occur with re-INVITES and also uses less processing on both the application server and Media Server. The Media Server notifies the application that the command has completed through a message containing final status information and data such as collected DTMF digits. The media server does not queue IVR requests. If the media server receives a request while another is in progress, the media server stops the first operation and it carries out the new request. The Media Server generates a message for the first request and returns any data collected up to that point. If an application wishes Van Dyke, et al. Expires December 29, 2003 [Page 14] Internet-Draft MSCML June 2003 to stop a request in progress but does not wish to initiate another operation, it issues a request. This also causes the Media Server to generate a message. The Media Server treats a SIP re-INVITE with hold media (c=0.0.0.0) as an implicit request. The media server immediately terminates the running , or request, and sends a , indicating "reason=stopped". 6.1 Play Audio The application issues a request to play an announcement without interruption and with no digit collection. One use, for example, is to announce the name of a new participant to the entire conference. The application specifies the announcement to play by the prompt block in the body of the request. Attributes include promptencoding (optional), which explicitly specifies the encoding (mu-law or A-law), and id (also optional). ID is an application-defined request identifier that correlates the asynchronous response with its original request and echoes back to the application in the Media Server's response. When the announcement has finished playing, the Media Server sends a payload to the application in a SIP INFO message. The response may carry the id, the status code (e.g., 200), the status text (e.g., OK), and the reason (EOF or stopped). 6.2 Collect Digits The application issues a request to optionally play an announcement and then collect digits. This request has multiple attributes, all of which are optional. The presence or absence of the prompt block controls whether there will be an announcement or the result of the request is to be digit collection only. Whenever the media server receives a request, it will continuously buffer and examine collected digits. The media server compares previously buffered digits to the returnkey, escapekey, and maxdigits attributes to determine if any immediate action is required. This provides the type-ahead behavior for menu traversal and other types of IVR interactions. Van Dyke, et al. Expires December 29, 2003 [Page 15] Internet-Draft MSCML June 2003 The application may override type-ahead behavior by setting the cleardigits parameter to "yes", which removes all previously-buffered digits such that the only user input considered is what occurs after the request. If cleardigits is set to "no", digits previously buffered will result in the prompt being barged immediately. Prompt play would never begin, and digit collection would start immediately. The default for barge is "yes". If the barge attribute is set to "no", the cleardigits attribute implicitly has a value of "yes". This ensures that DTMF input occurring before the current collection is not left in the buffer after the request completes. The application can set two special digits to invoke special processing when detected: o The escapekey, which defaults to *, indicates that the user intends to terminate the current operation without saving any input collected to that point. Detection terminates the request immediately and generates a response. o The returnkey, which defaults to #, indicates the user has completed input and wants to return all collected digits to the application. When the media server detects the returnkey, it immediately terminates collection and returns the collected digits to the application in the message. Several timer attributes control how long the Media Server waits for digits in the input sequence. All timer settings are in milliseconds. firstdigittimer controls how long the Media Server waits for the initial DTMF input before terminating collection. interdigittimer controls how long the Media Server waits between DTMF inputs. extradigittimer controls how long the Media Server waits for additional user input after the specified number of digits have been collected. The extradigittimer setting enables the "returnkey" input to be associated with the current collection. For example, if maxdigits is set to 3 and returnkey is set to #, the user may enter either "x#", "xx#" or "xxx#", where x represents a DTMF digit. If the "returnkey" pattern is detected during the "extradigit" Van Dyke, et al. Expires December 29, 2003 [Page 16] Internet-Draft MSCML June 2003 interval, the collected digits are returned to the application and the "returnkey" is removed from the digit buffer. If this were not the case, the example would return "xxx" to the application and leave the terminating "#" in the digit buffer to be processed by the next request. This might result in the termination of the following prompt; clearly not what the user intended. The extradigittimer has no effect unless returnkey has been set. When the has finished playing, the Media Server sends a payload to the application in a SIP INFO message. The response may carry the id, the code (e.g., 200), the text(e.g., OK), the reason (match, timeout, returnkey, escapekey, or stopped), and the collected digits. 6.3 Recording Audio The request directs the Media Server to capture the RTP it receives and deliver it to a URL specified by the controlling application. This tag has multiple attributes. The required recurl attribute identifies the URL target for the recorded audio. All other attributes are optional. The presence or absence of the prompt block controls whether or not a prompt plays before recording begins. When the application requests the media server to prompt the caller before recording audio, has two stages. The first is equivalent to a operation. The application may set the prompt phase to be interruptible by DTMF input (barge) and may also specify an escape key that will terminate the request before the recording phase begins. Detection of the escape key generates a response message, and the operation returns immediately. If any other keys are pressed and if the prompt has been set as interruptible (barge="yes"), then the play stops immediately and the recording phase begins. Any digits collected in the prompt phase, with the exception of the recstopmask, are buffered and returned in the response. If the request proceeds to the recording phase, any digits from the collect phase are discarded from the buffer to eliminate unintended Van Dyke, et al. Expires December 29, 2003 [Page 17] Internet-Draft MSCML June 2003 termination of the recording. The media server compares digits detected during the recording phase to the digits specified in the recstopmask to determine if they indicate a recording termination request. The media server ignores digits not present in the recstopmask and passes them into the recording. If the recording is terminated because of a DTMF input, the collected digits are returned to the application in the . Once recording has begun, the media server writes the audio to the specified recurl URL no matter what DTMF events are detected. It is the responsibility of the application to examine the DTMF input returned in the message to determine whether the audio file should be saved or if it should be deleted and potentially re-recorded. Two attributes control how long the Media Server waits for the start of speech to begin the recording and the absence of speech to end the recording: initsilence determines how long to wait for initial speech input before terminating (canceling) the recording. This parameter may take an integer value in milliseconds, or may be set to -1, which directs the Media Server to wait indefinitely. The default is 3000 ms (3 seconds). endsilence determines how long the Media Server waits after speech has ended to stop the recording. This parameter may take an integer value in milliseconds, or may be set to -1. With a value of -1, the recording will continue indefinitely after speech has ended and may terminate due to a DTMF keypress or because the maximum desired duration has been reached. The default value is 4000 ms (4 seconds). If the endsilence timer expires, the Media Server trims the end of the recorded audio by an amount equal to the endsilence parameter. Additional attributes are: mode whether the recording will overwrite or append. reencoding whether encoding is mu-law or A-law. duration time in ms for the entire recording. Van Dyke, et al. Expires December 29, 2003 [Page 18] Internet-Draft MSCML June 2003 beep whether a beep will signify the start of recording. When the recording is finished, the media server generates a message and sends it to the application in a SIP INFO message. The response contains the id, the code (e.g., 200, 400, 501), the reason (e.g., digit, end_silence, init_silence, max_duration, escapekey, error, or stopped), collected digits, and the reclength (size of the recorded file in bytes). 6.4 Stop Request The application issues a request when the objective is to stop a request in progress and not initiate another operation. This request generates a message from the Media Server. The only attribute is id, which is optional. The application-defined request id correlates the asynchronous response with its original request and echoes back to the application in the Media Server's response. The response may carry the id, the code (e.g., 200), and the text (e.g., OK). Note that the Media Server treats a SIP re-INVITE with hold media (c=0.0.0.0) as an implicit request. The media server immediately terminates the running , or request, and sends a , indicating "reason=stopped". 6.5 Prompt Block This block in the body of the , , or request contains one or more references to physical audio files, provisioned sequences, or variables that are played in the order in which they appear. Figure 12 shows a sample prompt block. Van Dyke, et al. Expires December 29, 2003 [Page 19] Internet-Draft MSCML June 2003 Figure 12: Active Talker Event Example The baseurl attribute is the base URL prepended to the URL attributes within the block. Each audio element in a block refers to an audio file or provisioned sequence for the media server to play. The media server plays audio files in the order in which they are listed in the block. 6.6 Recording Fax The request directs the Media Server to process a fax in answer mode. The reason for a separate tag from the tag is because the Media Server needs to know to process the T.30 [14] or T.38 [15] fax protocols. This tag has multiple attributes. The lclid attribute is a string that identifies the called station. The lclid attribute is optional. The default is null. The request operates in one of three modes: receive, poll, and turnaround poll. In receive mode, the Media Server receives the fax and writes the fax data to the URI specified by the recurl attribute. In poll mode, the Media Server sends a fax, but as a polled (called) device. In turnaround poll mode, the Media Server will record a fax that the remote machine sends. If the remote machine requests a transmission, then the Media Server will send the fax. The recurl attribute is the URI to record the fax to, if specified. The prompturl attribute is the URI to fetch the fax to transmit, if specified. The rmtid attribute specifies the calling station identifier of the remote terminal. If specified, the media server MUST reject transactions with the remote terminal if the remote terminal's identifier does not match rmtid. The combination of prompturl and recurl define the mode. See Table 1. Van Dyke, et al. Expires December 29, 2003 [Page 20] Internet-Draft MSCML June 2003 +----------------+----------------+----------------+----------------+ | prompturl | recurl | Mode | Operation | +----------------+----------------+----------------+----------------+ | no | no | Invalid | Request fails. | | | | | | | no | yes | Receive | Record fax | | | | | into recurl. | | | | | | | yes | no | Poll | Send fax from | | | | | prompturl. If | | | | | rmtid is | | | | | specified, it | | | | | must match | | | | | remote | | | | | terminal's | | | | | identifier, or | | | | | the request | | | | | will fail. | | | | | | | yes | yes | Turnaround | If the remote | | | | Poll | terminal | | | | | wishes to | | | | | transmit, the | | | | | Media Server | | | | | records the | | | | | fax into | | | | | recurl. If the | | | | | remote | | | | | terminal | | | | | wishes to | | | | | receive, the | | | | | Media Server | | | | | sends the fax | | | | | from | | | | | prompturl. If | | | | | rmtid is | | | | | specified, it | | | | | must match | | | | | remote | | | | | terminal's | | | | | identifier, or | | | | | the send | | | | | request will | | | | | fail. A | | | | | receive | | | | | operation will | | | | | still succeed, | | | | | however. | Van Dyke, et al. Expires December 29, 2003 [Page 21] Internet-Draft MSCML June 2003 +----------------+----------------+----------------+----------------+ Table 1: Fax Receive Modes The Media Server MUST flush any quarantined digits when it receives a request. 6.7 Sending Fax The request directs the Media Server to process a fax in originate mode. The reason for a separate tag from the tag is because the Media Server needs to know to process the T.30 [14] or T.38 [15] fax protocols. This tag has multiple attributes. The lclid attribute is a string that identifies the Media Server as the calling station in the DIS message. The lclid attribute is optional. The default is null. The request operates in one of three modes: send, remote poll, and turnaround poll. In send mode, the Media Server sends the fax. In remote poll mode, the Application Server places a call on behalf of the Media Server. The Media Server requests a fax transmission from the remote fax terminal. In turnaround poll mode, the Media Server will record a fax that the remote machine sends. If the remote machine requests a transmission, then the Media Server will send the fax. The recurl attribute is the URI to record the fax to, if specified. The Media Server will advertise in the DIS message it can receive fax transmissions. The prompturl attribute is the URI to fetch the fax to transmit, if specified. The Media Server will advertise in the DIS message it can send fax transmissions. The rmtid attribute specifies the calling station identifier of the remote terminal. If specified, the media server MUST reject transactions with the remote terminal if the remote terminal's identifier does not match rmtid. The combination of prompturl and recurl define the mode. See Table 2. Van Dyke, et al. Expires December 29, 2003 [Page 22] Internet-Draft MSCML June 2003 +----------------+----------------+----------------+----------------+ | prompturl | recurl | Mode | Operation | +----------------+----------------+----------------+----------------+ | no | no | Invalid | Request fails. | | | | | | | yes | no | Send | Send fax from | | | | | prompturl. If | | | | | rmtid is | | | | | specified, it | | | | | must match | | | | | remote | | | | | terminal's | | | | | identifier, or | | | | | the receive | | | | | request will | | | | | fail. | | | | | | | no | yes | Poll | Send fax from | | | | | prompturl, | | | | | assuming the | | | | | remote | | | | | terminal | | | | | specifies it | | | | | can receive a | | | | | fax in its DIS | | | | | message. It | | | | | the remote | | | | | terminal does | | | | | not support | | | | | reverse | | | | | polling, the | | | | | request will | | | | | fail. If rmtid | | | | | is specified, | | | | | it must match | | | | | remote | | | | | terminal's | | | | | identifier, or | | | | | the request | | | | | will fail. | | | | | | | yes | yes | Turnaround | If the remote | | | | Poll | terminal | | | | | wishes to | | | | | transmit, the | | | | | Media Server | | | | | records the | | | | | fax into | Van Dyke, et al. Expires December 29, 2003 [Page 23] Internet-Draft MSCML June 2003 | | | | recurl. If the | | | | | remote | | | | | terminal | | | | | wishes to | | | | | receive, the | | | | | Media Server | | | | | sends the fax | | | | | from | | | | | prompturl. If | | | | | rmtid is | | | | | specified, it | | | | | must match | | | | | remote | | | | | terminal's | | | | | identifier, or | | | | | the send | | | | | request will | | | | | fail. A | | | | | receive | | | | | operation will | | | | | still succeed, | | | | | however. | +----------------+----------------+----------------+----------------+ Table 2: Fax Send Modes The Media Server MUST flush any quarantined digits when it receives a request. Van Dyke, et al. Expires December 29, 2003 [Page 24] Internet-Draft MSCML June 2003 7. Response Attributes and Return Codes 7.1 SIP The Media Server acknowledges receipt of an application request by sending a response of either 200 OK or 415 BAD MEDIA TYPE. (The latter is sent when the SIP request contains a content type other than "application/sdp" or "application/mediaservercontrol+xml"). The message is transported in a SIP INFO request. If there is an error in the request or the request cannot be completed, the message is sent very shortly after receiving the request. If the request is able to proceed, the contains final status information as listed below. 7.2 HTTP The Media Server processes the request and returns a message in the body of the http POST. The media server treats the results of the post as if a new MSCML file was sent in a new INFO message. 7.3 Attributes If the request specified an ID, the response will echoed the ID. The "code" is the result code for the request. It can take the following values. o 200 indicates command completed. o 400 for , , and indicates command not accepted due to an error. The text attribute describes the cause of the error. o 501 for , , and indicates an error because the media server does not support the URL type specified. The "digits" are the returned digits for and . Its value is the collected digits, if any. The "reason" is why the command terminated. For all requests, the reason "stopped" indicates that a request, another command, or a re-INVITE with hold media stopped the request. For the request, the "EOF" reason means the media server Van Dyke, et al. Expires December 29, 2003 [Page 25] Internet-Draft MSCML June 2003 played out to the end of the file. For the request, a reason of "match" means a match was found; "timeout" means no digit was received before the time-out timer expired; "returnkey" and "escapekey" means the return key or escape key terminated the operation, respectively; and "interrupted" means another request interrupted the request. For the request, a reason of "digit" means a digit was detected; "end_silence" means the recording terminated because the trailing silence timer expired; "init_silence" means that no voice was detected; "max_duration" means the recording terminated because the maximum time for recording completed; "escapekey" means the user entered the escape key in either play or record mode, thus terminating the recording; or "error", for a general operation failure. For the and requests, a reason of "complete" means successful completion, even if there were bad lines or minor negotiation problems, i.e., a DCN was received; "disconnect" means the session was disconnected; "notfax" means no DIS or DCS was received on the connection. The "reclength" is the length of the recording in bytes for a . The "text" is the descriptive text associated with the response code. For the and requests, the faxcode attribute is the binary-or of the following bit patterns. Van Dyke, et al. Expires December 29, 2003 [Page 26] Internet-Draft MSCML June 2003 +------+--------------------------------------+ | Mask | description | +------+--------------------------------------+ | 0 | Operation Failed | | | | | 1 | Operation Succeeded | | | | | 2 | Partial Success | | | | | 4 | Image received and placed in recurl | | | | | 8 | Image sent from prompturl | | | | | 16 | rmtid did not match | | | | | 32 | Error reading prompturl | | | | | 64 | Error writing recurl | | | | | 128 | Negotiation failure on send phase | | | | | 256 | Negotiation failure on receive phase | | | | | 512 | Reserved | | | | | 1024 | Irrecoverable IP packet loss | | | | | 2048 | Line errors in received image | +------+--------------------------------------+ Van Dyke, et al. Expires December 29, 2003 [Page 27] Internet-Draft MSCML June 2003 8. Formal Syntax The following syntax specification uses the augmented Data Type Definition (DTD) as described in XML [2]. 8.1 MSCML DTD Van Dyke, et al. Expires December 29, 2003 [Page 29] Internet-Draft MSCML June 2003 8.2 Schema This section is informative. The normative definition of the schema is the DTD described in the previous section, MSCML DTD (Section 8.1). Van Dyke, et al. Expires December 29, 2003 [Page 31] Internet-Draft MSCML June 2003 Media Server Control Markup Language (MSCML) Van Dyke, et al. Expires December 29, 2003 [Page 32] Internet-Draft MSCML June 2003 Van Dyke, et al. Expires December 29, 2003 [Page 33] Internet-Draft MSCML June 2003 Van Dyke, et al. Expires December 29, 2003 [Page 34] Internet-Draft MSCML June 2003 Van Dyke, et al. Expires December 29, 2003 [Page 35] Internet-Draft MSCML June 2003 Van Dyke, et al. Expires December 29, 2003 [Page 36] Internet-Draft MSCML June 2003 Van Dyke, et al. Expires December 29, 2003 [Page 37] Internet-Draft MSCML June 2003 Van Dyke, et al. Expires December 29, 2003 [Page 38] Internet-Draft MSCML June 2003 Van Dyke, et al. Expires December 29, 2003 [Page 39] Internet-Draft MSCML June 2003 9. IANA Considerations 9.1 IANA Registration of MIME media type application/ mediaservercontrol+xml MIME media type name: application MIME subtype name: mediaservercontrol+xml Required parameters: none Optional parameters: charset charset This parameter has identical semantics to the charset parameter of the "application/xml" media type as specified in XML Media Types [3]. Encoding considerations: See RFC3023 [3]. Interoperability considerations: See RFC2023 [3] and this document. Published specification: This document. Applications which use this media type: Multimedia, enhanced conferencing and interactive applications. Intended usage: COMMON Van Dyke, et al. Expires December 29, 2003 [Page 40] Internet-Draft MSCML June 2003 10. Security Considerations Because media flows through a media server in a conference, the media server itself MUST protect the integrity, confidentiality, and security of the sessions. It should not be possible for a conference participant, on her own behalf, to be able to "tap in" to another conference without proper authorization. Because conferencing is a high value application, the media server SHOULD implement appropriate security measures. This includes, but not limited to, access lists for application servers. That is, only a select list of application or proxy servers is allowed to create conferences, invite participants to sessions, etc. Note that the mechanisms for such security, like private networks, shared certificates, MAC white/black lists, are beyond the scope of this document. As an XML markup, all of the security considerations of RFC3023 [3] apply. Van Dyke, et al. Expires December 29, 2003 [Page 41] Internet-Draft MSCML June 2003 Normative References [1] Bradner, S., "Key words for use in RFCs to Indicate Requirement Levels", BCP 14, RFC 2119, March 1997. [2] Thompson, H., Beech, D., Maloney, M. and N. Mendelsohn, "XML Schema Part 1: Structures", W3C REC REC-xmlschema-1-20010502, May 2001. [3] Murata, M., St. Laurent, S. and D. Kohn, "XML Media Types", RFC 3023, January 2001. Van Dyke, et al. Expires December 29, 2003 [Page 42] Internet-Draft MSCML June 2003 Informative References [4] Van Dyke, J., Burger (Ed.), E. and A. Spitzer, "Basic Network Media Services with SIP", draft-burger-sipping-netann-06 (work in progress), January 2003. [5] Johnston, A. and O. Levin, "Session Initiation Protocol Call Control - Conferencing for User Agents", draft-ietf-sipping-cc-conferencing-00 (work in progress), April 2003. [6] Mahy, R., "A Call Control and Multi-party usage framework for the Session Initiation Protocol (SIP)", draft-ietf-sipping-cc-framework-02 (work in progress), March 2003. [7] McGlashan, S., Burnett, D., Danielsen, P., Ferrans, J., Hunt, A., Karam, G., Ladd, D., Lucas, B., Porter, B., Rehor, K. and S. Tryphonas, "Voice Extensible Markup Language (VoiceXML) Version 2.0", W3C LastCall WD-voicexml20-20020424, April 2002. [8] ISC, "ISC Reference Architecture V1.2", June 2002. [9] Groves, C., Pantaleo, M., Anderson, T. and T. Taylor, "Gateway Control Protocol Version 1", RFC 3525, June 2003. [10] Donovan, S., "The SIP INFO Method", RFC 2976, October 2000. [11] Burger, E., "Keypad Markup Language (KPML)", draft-burger-sipping-kpml-02 (work in progress), June 2003. [12] Campbell, B., "Instant Message Sessions in SIMPLE", draft-ietf-simple-message-sessions-00 (work in progress), May 2003. [13] Hollenbeck, S., Rose, M. and L. Masinter, "Guidelines for the Use of Extensible Markup Lanugage (XML) within IETF Protocols", BCP 70, RFC 3470, January 2003. [14] "Procedures for document facsimile transmission in the general switched telephone network", Recommendation T.30, April 1999. [15] "Procedures for real-time Group 3 facsimile communication over IP networks", Recommendation T.38, March 2002. Van Dyke, et al. Expires December 29, 2003 [Page 43] Internet-Draft MSCML June 2003 Authors' Addresses Jeff Van Dyke SnowShore Networks, Inc. 285 Billerica Rd. Chelmsford, MA 01824-4120 USA EMail: jvandyke@snowshore.com Eric Burger SnowShore Networks, Inc. 285 Billerica Rd. Chelmsford, MA 01824-4120 USA EMail: e.burger@ieee.org Andy Spitzer SnowShore Networks, Inc. 285 Billerica Rd. Chelmsford, MA 01824-4120 USA EMail: woof@snowshore.com Van Dyke, et al. Expires December 29, 2003 [Page 44] Internet-Draft MSCML June 2003 Appendix A. Contributors Jeff Van Dyke, Andy Spitzer, and Terence Lobo at SnowShore Networks, Inc. did the concept, development, documentation, and execution for MSCML. The IVR implementation was influenced by original work by Andy Spitzer while he was at The Telephone Connection, Inc. Cliff Schornak of Commetrex and Jeff Van Dyke developed the facsimile service. Terence Lobo, Srinivas Motamarri, Haj Elfadil, and Edwina Nowicki contributed in being the first to eat what got cooked up. Van Dyke, et al. Expires December 29, 2003 [Page 45] Internet-Draft MSCML June 2003 Appendix B. Acknowledgements The following individuals significantly assisted in the development, direction, or, most importantly, debugging of MSCML: o Gaurav Srivastva and Subhash Verma from BayPackets o Jon Hinckley from SkyWave/Sestro o Wesley Hicks, Ravindra Kabre, Kevin Summers from Sonus Networks o Diana Rawlins and Sharadha Vijay from WorldCom o Tim Wong from Z-Tel o Kevin Flemming for his feedback on the semantics of creation versus configuration for conferencing. The authors would like to thank Scotty Farber, technical writer extraordinaire, who turned our techno-geek into English. Van Dyke, et al. Expires December 29, 2003 [Page 46] Internet-Draft MSCML June 2003 Intellectual Property Statement The IETF takes no position regarding the validity or scope of any intellectual property or other rights that might be claimed to pertain to the implementation or use of the technology described in this document or the extent to which any license under such rights might or might not be available; neither does it represent that it has made any effort to identify any such rights. Information on the IETF's procedures with respect to rights in standards-track and standards-related documentation can be found in BCP-11. Copies of claims of rights made available for publication and any assurances of licenses to be made available, or the result of an attempt made to obtain a general license or permission for the use of such proprietary rights by implementors or users of this specification can be obtained from the IETF Secretariat. 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Expires December 29, 2003 [Page 47] Internet-Draft MSCML June 2003 This document and the information contained herein is provided on an "AS IS" basis and THE INTERNET SOCIETY AND THE INTERNET ENGINEERING TASK FORCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Acknowledgment Funding for the RFC Editor function is currently provided by the Internet Society. Van Dyke, et al. Expires December 29, 2003 [Page 48]