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Re: [Ecrit] Suggestion for "performance and reliability" section



I was not intending to standardize such a value. It just happened to be the only number I had available, serving as an upper bound on what's reasonable.

Michael Hammer (mhammer) wrote:
I don't think it meaningful to put a number on "until human answer"
unless you intend to automate humans, or are providing some technical
analysis on average call rates and staffing at 911 PSAPs.  The latter
would be a good NENA exercise, but not sure if that is in scope of
ECRIT.

Mike



-----Original Message-----
From: ecrit-bounces at ietf.org [mailto:ecrit-bounces at ietf.org] On Behalf Of Henning Schulzrinne
Sent: Tuesday, August 02, 2005 11:57 AM
To: Byron Smith
Cc: ecrit at ietf.org
Subject: Re: [Ecrit] Suggestion for "performance and reliability" section


I don't think I mentioned NENA. My source of the information was the LAPD PSAP (which I visited during the NENA meeting). The person in charge said that their goal was 10s in 95% (not sure about the
percentage) from call to human answer. They apparently tracked this information. In their case, the concern was primarily human response time, not routing time. Call setup time in mobile systems often approaches several seconds.


Beyond these anecdotal numbers, I'm not sure that we'll be able to rely on existing performance standards and that we can draw much insight from any number we get, except that having a gnome looking up the information in an atlas is likely to be unsatisfactory and that faster is better.

I also suspect that the only protocol that would likely fail a reasonable lookup time test, except by pure implementor stupidity, would be one that walked a geo search tree with widely distributed servers for each query.


Byron Smith wrote:

Henning, where do you get the NENA 2s and 10s numbers? The

only thing


I have found in NENA documents is:

" 9 Call Set-up Time
It is recommended that emergency call set-up time not

exceed the


average call set-up time for any
other type call made by the customers of that

particular serving


office.

It is also strongly recommended that in all circumstances the caller hear either audible ring tone or a
recording alerting them that their call is being processed."


The above is from NENA 03-501.   I have looked for other NENA
recommendations, but have not found them.

I would appreciate a reference if you have one.

Not that this is terribly relevant: But I would make a small wager that more than 50% of the (rural) wireline 911 systems in

the country


fail to meet the above recommendations. (Probably closer

to 80%) The


observed call setup time for systems that use CAMA trunks

is usually


3-7 seconds dial-to-ring, with 5 seconds being typical.

Most digital


end-office switches make local dial-to-ring setups on the

order of 1 second.

Byron




-----Original Message-----
From: ecrit-bounces at ietf.org

[mailto:ecrit-bounces at ietf.org]On Behalf


Of Henning Schulzrinne
Sent: Tuesday, August 02, 2005 4:08 AM
To: ecrit at ietf.org
Subject: [Ecrit] Suggestion for "performance and

reliability" section


I would think capturing the known external requirements as such is helpful. For example, the NENA 2s (dial-to-ring)

requirement, which is


part of the 10s dial-to-pick-up I mentioned could just be

captured as


such external guidelines, possibly in a separate "performance and reliability" section. If early implementations, with reasonable assumptions on round-trip times and topology, can't satisfy

those, we


know we have a problem.

Henning

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