At 02:31 PM 7/7/2008, g.caron at bell.ca wrote:
NENA wishes to express that this behavior, while desired or mandated in certain jurisdictions, is undesirable in others. For example, the majority of the U.S. jurisdictions do not use this feature and prefer to allow the caller to release an emergency call.
Guy --First off, IETF is not all about the US or North America, , so just because some US jurisdictions practice a capability one way, doesn't mean the whole proposal needs to change.
Second, if the caller wants to hang up the phone, the call taker is going to hang up also. Why can't the call taker be the one in charge of this BYE?
Didn't Canada just have a bad situation occur in which the location of a caller resulted in the death of a boy? The case involved a family that was using residential VoIP, and the call taker didn't ask where they lived; instead relying on "the system" to tell the call taker where the call originated. The family had moved to Calgary from the Winnipeg or Toronto area (I can't remember which) and the first responders went to their old location. The one from the form they had to fill out by hand, informing anyone who called in on IP, that this is where to send the responders.
Personally, I think the call taker shouldn't have relied on the system, and simply asked where the caller was located. But I'm sure if that information hadn't been given, and the call taker wanted it (but for some reason delayed asking for it), they would want to have the ability to prevent the caller from hanging up. This is one way for that not to occur.
At the end of the day, if both caller and call taker want the call to end, does it make a difference who's hang-up or <end> button sends the BYE? It's gonna happen at about the same time, give or take a half a second.
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