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Re: [Ecrit] emergency call termination
Guy
in-line below
At 04:00 PM 7/10/2008, g.caron at bell.ca wrote:
Didn't Canada just have a bad situation occur in which the location
of a caller resulted in the death of a boy? The case involved a
family that was using residential VoIP, and the call taker didn't ask
where they lived; instead relying on "the system" to tell the call
taker where the call originated. The family had moved to Calgary from
the Winnipeg or Toronto area (I can't remember which) and the first
responders went to their old location. The one from the form they had
to fill out by hand, informing anyone who called in on IP, that this
is where to send the responders.
[GC] Indeed, a very unfortunate and dramatic event that we all wish
would never happen. My understanding of the series of events is not
exactly as you described. You are right though that the location
information "on file" was wrong. The "system" in this case was not
the E9-1-1 infrastructure though.
[JMP] I didn't mean to imply it was.
But I'm sure if that information hadn't been given, and the call
taker wanted it (but for some reason delayed asking for it), they
would want to have the ability to prevent the caller from hanging
up. This is one way
for that not to occur.
[GC] Absolutely.
At the end of the day, if both caller and call taker want the call to
end, does it make a difference who's hang-up or <end> button sends
the BYE? It's gonna happen at about the same time, give or take a
half a second.
[GC] In normal circumstances, I agree.
[JMP] so, what are the non-normal circumstances you want this
specified feature removed for, and how common (i.e., at what
frequency) do they occur?
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