Re: [XCON] Whisper vs. Sidebar

[Paul Kyzivat <pkyzivat at cisco.com>]

Trimmed the discussion. Comment at end.

	Paul

Brian Rosen wrote:
> I'm still pretty confused about this.
>
> Somehow, you think a whisper is a very transient thing.  That's not my
> experience.  Usually, the coach opens a whisper function and coaches
> the agent throughout the transaction.  It's not a push to talk, it
> really is more stateful.
>
> Of course, many sidebars are one shot side comments from one participant
> to another.
>
> The thing is, you don't know the user's intent; you don't know if they
> intend to do a one shot, or intend to leave the channel open, unless
> you give them two UI functions.  Since that would seem to be equally
> applicable to whispers and sidebars, 

This isn't unique to conferencing. We are going to have exactly the same 
problem in trying to decide between session mode and page mode for e2e 
IM. Do you want two distinct UIs for the two? Or do you want to have one 
UI that makes a decision on which to use?

I think it will probably become a requirement for a good IM UI to make 
the decision. I think this will be the case because page mode will 
probably continue to be abused when session mode is more appropriate, so 
 even if the UI would prefer to use session mode for a conversation, it 
will have to be capable of using page mode if that is all the other 
party is willing to do.

	Paul


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