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<rfc category="std" docName="draft-ietf-sipcore-rejected-09" ipr="trust200902">
  <!-- ***** FRONT MATTER ***** -->

  <front>
    <title abbrev="SIP Response Code for Rejected Calls">A Session Initiation
    Protocol (SIP) Response Code for Rejected Calls</title>

    <author fullname="Eric W. Burger" initials="E.W." surname="Burger">
      <organization>Georgetown University</organization>

      <address>
        <postal>
          <street>37th &amp; O St, NW</street>

          <city>Washington</city>

          <region>DC</region>

          <code>20057</code>

          <country>USA</country>
        </postal>

        <email>eburger@standardstrack.com</email>
      </address>
    </author>

    <author fullname="Bhavik Nagda" initials="B." surname="Nagda">
      <organization>Massachusetts Institute of Technology</organization>

      <address>
        <postal>
          <street>77 Massachusetts Avenue</street>

          <city>Cambridge</city>

          <region>MA</region>

          <code>02139</code>

          <country>USA</country>
        </postal>

        <phone/>

        <facsimile/>

        <email>nagdab@gmail.com</email>

        <uri/>
      </address>
    </author>

    <!-- If the month and year are both specified and are the current ones, xml2rfc will fill 
        in the current day for you. If only the current year is specified, xml2rfc will fill 
	 in the current day and month for you. If the year is not the current one, it is 
	 necessary to specify at least a month (xml2rfc assumes day="1" if not specified for the 
	 purpose of calculating the expiry date).  With drafts it is normally sufficient to 
	 specify just the year. -->

    <date day="28" month="June" year="2019"/>

    <!-- Meta-data Declarations -->

    <area>RAI</area>

    <workgroup>SIPCORE</workgroup>

    <keyword>STIR</keyword>

    <keyword>SIPCORE</keyword>

    <keyword>IANA</keyword>

    <abstract>
      <t>This document defines the 608 (Rejected) SIP response code. This
      response code enables calling parties to learn that an intermediary
      rejected their call attempt. No one will deliver, and thus no one will
      answer, the call. As a 6xx code, the caller will be aware that future
      attempts to contact the same User Agent Server will likely fail. The
      initial use case driving the need for the 608 response code is when the
      intermediary is an analytics engine. In this case, the rejection is by a
      machine or other process. This contrasts with the 607 (Unwanted) SIP
      response code, which a human at the target User Agent Server indicated
      the user did not want the call. In some jurisdictions this distinction
      is important. This document also defines the use of the Call-Info header
      field in 608 responses to enable rejected callers to contact entities
      that blocked their calls in error. This provides a remediation mechanism
      for legal callers that find their calls blocked.</t>
    </abstract>
  </front>

  <middle>
    <section title="Introduction">
      <t>The IETF has been addressing numerous issues surrounding how to
      handle unwanted and, depending on the jurisdiction, illegal calls <xref
      target="RFC5039"/>. <xref target="RFC7340">STIR</xref> and <xref
      target="SHAKEN">SHAKEN</xref> address the cryptographic signing and
      attestation, respectively, of signaling to ensure the integrity and
      authenticity of the asserted caller identity.</t>

      <t>This document describes a new <xref target="RFC3261">Session
      Initiation Protocol (SIP)</xref> response code, 608, which allows
      calling parties to learn that an intermediary rejected their call. As
      described below, we need a distinct indicator to differentiate between a
      user rejection and an intermediary's rejection of a call. In some
      jurisdictions, service providers may not be permitted to block calls,
      even if unwanted by the user, unless there is an explicit user request.
      Moreover, users may misidentify the nature of a caller.</t>

      <t>For example, a legitimate caller may call a user who finds the call
      to be unwanted. However, instead of marking the call as unwanted, the
      user may mark the call as illegal. With that information, an analytics
      engine may determine to block all calls from that source. However, in
      some jurisdictions blocking calls from that source for other users may
      not be legal. Likewise, one can envision jurisdictions that allow an
      operator to block such calls, but only if there is a remediation
      mechanism in place to address false positives.</t>

      <t>Some call blocking services may return responses such as 604 (Does
      Not Exist Anywhere). This might be a strategy to try to get a
      destination's address removed from a calling database. However, other
      network elements might also interpret this to mean the user truly does
      not exist, which might result in the user not being able to receive
      calls from anyone, even if they wanted to receive the calls. In many
      jurisdictions, providing such false signaling is also illegal.</t>

      <t>The 608 response code addresses this need of remediating falsely
      blocked calls. Specifically, this code informs the SIP User Agent Client
      (UAC) that an intermediary blocked the call and provides a redress
      mechanism that allows callers to contact the operator of the
      intermediary.</t>

      <t>In the current call handling ecosystem, users can explicitly reject a
      call or later mark a call as being unwanted by issuing a <xref
      target="RFC8197">607 SIP response code (Unwanted)</xref>. <xref
      target="uas_reject"/> and <xref target="reject_ladder"/> show the
      operation of the 607 SIP response code. The User Agent Server (UAS)
      indicates the call was unwanted. As <xref target="RFC8197"/> explains,
      not only does the called party desire to reject that call, they can let
      their proxy know that they consider future calls from that source
      unwanted. Upon receipt of the 607 response from the UAS, the proxy may
      send unwanted call indicators, such as the value of the From header
      field and other information elements, to a call analytics engine. For
      various reasons described in <xref target="RFC8197"/>, if a network
      operator receives multiple reports of unwanted calls, that may indicate
      that the entity placing the calls is likely to be a source of unwanted
      calls for many people. As such, other customers of the service provider
      may want the service provider to automatically reject calls on their
      behalf.</t>

      <t>There is another value of the 607 rejection code. Presuming the proxy
      forwards the response code to the User Agent Client (UAC), the calling
      UAC or intervening proxies will also learn the user is not interested in
      receiving calls from that sender.</t>

      <figure anchor="uas_reject" title="Unwanted (607) Call Flow">
        <artwork><![CDATA[
                      +-----------+
                      |   Call    |
                      | Analytics |
                      |  Engine   |
                      +-----------+
                         ^     | (likely not SIP)
                         |     v
                      +-----------+
   +-----+    607     |  Called   |    607    +-----+
   | UAC | <--------- |  Party    | <-------- | UAS |
   +-----+            |  Proxy    |           +-----+
                      +-----------+

       ]]></artwork>
      </figure>

      <t>For calls rejected with a 607 from a legitimate caller, receiving a
      607 response code can inform the caller to stop attempting to call the
      user. Moreover, if a legitimate caller believes the user is rejecting
      their calls in error, they can use other channels to contact the user.
      For example, if a pharmacy calls a user to let them know their
      prescription is available for pickup and the user mistakenly thinks the
      call is unwanted and issues a 607 response code, the pharmacy, having an
      existing relationship with the customer, can send the user an email or
      push a note to the pharmacist to ask the customer to consider not
      rejecting their calls in the future.</t>

      <t>Many systems that allow the user to mark the call unwanted (e.g.,
      with the 607 response code) also allow the user to change their mind and
      unmark such calls. This mechanism is relatively easy to implement as the
      user usually has a direct relationship with the service provider that is
      blocking calls.</t>

      <t>However, things become more complicated if an intermediary, such as a
      third-party provider of call management services that classifies calls
      based on the relative likelihood that the call is unwanted,
      misidentifies the call as unwanted. <xref target="cae_reject"/> shows
      this case. Note that the UAS typically does not receive an INVITE since
      the called party proxy rejects the call on behalf of the user. In this
      situation, it would be beneficial for the caller to learn who rejected
      the call, so they can correct the misidentification.</t>

      <figure anchor="reject_ladder" title="Unwanted (607) Ladder Diagram">
        <artwork><![CDATA[
                    +--------+         +-----------+
                    | Called |         |   Call    |
   +-----+          | Party  |         | Analytics |   +-----+
   | UAC |          | Proxy  |         |  Engine   |   | UAS |
   +-----+          +--------+         +-----------+   +-----+
      |  INVITE         |                    |            |
      | --------------> |  Is call OK?       |            |
      |                 |------------------->|            |
      |                 |                    |            |
      |                 |               Yes  |            |
      |                 |<-------------------|            |
      |                 |                    |            |
      |                 | INVITE             |            |
      |                 | ------------------------------> |
      |                 |                    |            |
      |                 |                    |       607  |
      |                 | <------------------------------ |
      |                 |                    |            |
      |                 |  Unwanted call     |            |
      |            607  | -----------------> |            |
      | <-------------- |  indicators        |            |
      |                 |                    |            |


]]></artwork>
      </figure>

      <figure anchor="cae_reject" title="Rejected (608) Call Flow">
        <artwork><![CDATA[
                      +-----------+
                      |   Call    |
                      | Analytics |
                      |  Engine   |
                      +-----------+
                         ^     | (likely not SIP)
                         |     v
                      +-----------+
   +-----+    608     |  Called   |           +-----+
   | UAC | <--------- |  Party    |           | UAS |
   +-----+            |  Proxy    |           +-----+
                      +-----------+

       ]]></artwork>
      </figure>

      <t>In this situation, one might consider to have the intermediary use
      the 607 response code. 607 indicates to the caller the subscriber does
      not want the call. However, <xref target="RFC8197"/> specifies that one
      of the uses of 607 is to inform analytics engines that a user (human)
      has rejected a call. The problem here is that network elements
      downstream from the intermediary might interpret the 607 as coming from
      a user (human) who has marked the call as unwanted, as opposed to coming
      from an algorithm using statistics or machine learning to reject the
      call. An algorithm can be vulnerable to the <xref target="BaseRate">base
      rate fallacy</xref> rejecting the call. In other words, those downstream
      entities should not rely on another entity 'deciding' the call is
      unwanted. By distinguishing between a (human) user rejection and an
      intermediary engine's statistical rejection, a downstream network
      element that sees a 607 response code can weigh it as a human rejection
      in its call analytics, versus deciding whether to consider a 608 at all,
      and if so, weighing it appropriately.</t>

      <t>It is useful for blocked callers to have a redress mechanism. One can
      imagine that some jurisdictions will require it. However, we must be
      mindful that most of the calls that intermediaries block will, in fact,
      be illegal and eligible for blocking. Thus, providing alternate contact
      information for a user would be counterproductive to protecting that
      user from illegal communications. This is another reason we do not
      propose to simply allow alternate contact information in a 607 response
      message.</t>

      <t>Why do we not use the same mechanism an analytics service provider
      offers their customers? Specifically, why not have the analytics service
      provider allow the called party to correct a call blocked in error? The
      reason is while there is an existing relationship between the customer
      (called party) and the analytics service provider, it is unlikely there
      is a relationship between the caller and the analytics service provider.
      Moreover, there are numerous call blocking providers in the ecosystem.
      Therefore, we need a mechanism for indicating an intermediary rejected a
      call that also provides contact information for the operator of that
      intermediary, without exposing the target user's contact
      information.</t>

      <t>The protocol described in this document uses existing SIP protocol
      mechanisms for specifying the redress mechanism. In the Call-Info header
      passed back to the UAC, we send additional information specifying a
      redress address. We choose to encode the redress address using <xref
      target="RFC7095">jCard</xref>. As we will see later in this document,
      this information needs to have its own, application-layer integrity
      protection. Thus, we use jCard rather than <xref
      target="RFC6350">vCard</xref> as we have a marshaling mechanism for
      creating a JavaScript Object Notation <xref
      target="RFC8259">(JSON)</xref> object, such as a jCard, and a standard
      integrity format for such an object, namely JSON Web Signature <xref
      target="RFC7515">(JWS)</xref>. The SIP community is familiar with this
      concept as it is the mechanism used by <xref
      target="RFC8224">STIR</xref>.</t>

      <t>Integrity protecting the jCard with a cryptographic signature might
      seem unnecessary at first, but it is essential to preventing potential
      network attacks. <xref target="Security"/> describes the attack and why
      we sign the jCard in more detail.</t>
    </section>

    <section title="Terminology">
      <t>The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT",
      "SHOULD", "SHOULD NOT", "RECOMMENDED", "NOT RECOMMENDED", "MAY", and
      "OPTIONAL" in this document are to be interpreted as described in BCP 14
      <xref target="RFC2119"/><xref target="RFC8174"/> when, and only when,
      they appear in all capitals, as shown here.</t>
    </section>

    <section title="Protocol Operation">
      <t>This section uses the term 'intermediary' to mean the entity that
      acts as a SIP User Agent Server (UAS) on behalf of the user in the
      network, as opposed to the user's UAS (usually, but not necessarily,
      their phone). The intermediary could be a back-to-back user agent
      (B2BUA) or a SIP Proxy.</t>

      <t><xref target="cae_ladder"/> shows an overview of the call flow for a
      rejected call.</t>

      <figure anchor="cae_ladder" title="Rejected (608) Ladder Diagram">
        <artwork><![CDATA[
                    +--------+         +-----------+
                    | Called |         |   Call    |
   +-----+          | Party  |         | Analytics |   +-----+
   | UAC |          | Proxy  |         |  Engine   |   | UAS |
   +-----+          +--------+         +-----------+   +-----+
      |  INVITE         |                    |            |
      | --------------> |  Information from  |            |
      |                 | -----------------> |            |
      |                 |  INVITE            |            |
      |                 |            Reject  |            |
      |            608  | <----------------- |            |
      | <-------------- |            call    |            |
      |                 |                    |            |

       ]]></artwork>
      </figure>

      <section title="Intermediary Operation">
        <t>An intermediary MAY issue the 608 response code in a failure
        response for an INVITE, MESSAGE, SUBSCRIBE, or other out-of-dialog
        <xref target="RFC3261">SIP</xref> request to indicate that an
        intermediary rejected the offered communication as unwanted by the
        user. An intermediary MAY issue the 608 as the value of the "cause"
        parameter of a SIP reason-value in a Reason header field <xref
        target="RFC3326"/>.</t>

        <t>If an intermediary issues a 608 code and there are no indicators
        the calling party will use the contents of the Call-Info header field
        for malicious purposes (see <xref target="Security"/>), the
        intermediary MUST include a Call-Info header field in the
        response.</t>

        <t>If there is a Call-Info header field, it MUST have the 'purpose'
        parameter of 'jwscard'. The value of the Call-Info header field MUST
        refer to a valid JSON Web Signature (<xref
        target="RFC7515">JWS</xref>) encoding of a <xref
        target="RFC7095">jCard</xref> object. The following section describes
        the construction of the JWS.</t>

        <t>Proxies need to be mindful that a downstream intermediary may
        reject the attempt with a 608 while other paths may still be in
        progress. In this situation, the requirements stated in Section 16.7
        of <xref target="RFC3261"/> apply. Specifically, the proxy should
        cancel pending transactions and must not create any new branches. Note
        this is not a new requirement but simply pointing out the existing 6xx
        protocol mechanism in SIP.</t>
      </section>

      <section title="JWS Construction">
        <t>The intermediary constructs the JWS of the jCard as follows.</t>

        <section title="JOSE Header">
          <t>The Javascript Object Signing and Encryption (JOSE) header MUST
          include the typ, alg, and x5u parameters from <xref
          target="RFC7515">JWS</xref>. The typ parameter MUST have the value
          "vcard+json". Implementations MUST support ES256 as JSON Web
          Algorithms (<xref target="RFC7518">JWA</xref>) defines it, and MAY
          support other registered signature algorithms. Finally, the x5u
          parameter MUST be a URI that resolves to the public key certificate
          corresponding to the key used to digitally sign the JWS.</t>
        </section>

        <section anchor="JWT" title="JWT Payload">
          <t>The payload contains two JSON values. The first JSON Web Token
          (JWT) claim that MUST be present is the <xref target="RFC7519">iat
          (issued at) claim</xref>. The "iat" MUST be set to the date and time
          of the issuance of the 608 response. This mandatory component
          protects the response from replay attacks.</t>

          <t>The second JWT claim that MUST be present is the "jcard" claim.
          The value of the <xref target="RFC7095">jcard</xref> claim is a JSON
          array conforming to the JSON jCard data format defined in RFC7095
          <xref target="JWT-IANA"/> describes the registration. In the
          construction of the jcard claim, the "jcard" MUST include at least
          one of the URL, EMAIL, TEL, or ADR properties. UACs supporting this
          specification MUST be prepared to receive a full jCard. Call
          originators (at the UAC) can use the information returned by the
          jCard to contact the intermediary that rejected the call to appeal
          the intermediary's blocking of the call attempt. What the
          intermediary does if the blocked caller contacts the intermediary is
          outside the scope of this document.</t>
        </section>

        <section anchor="s.JWS" title="JWS Signature">
          <t><xref target="RFC7515">JWS</xref> specifies the procedure for
          calculating the signature over the jCard JWT. <xref
          target="EXAMPLES"/> of this document has a detailed example on
          constructing the JWS, including the signature.</t>
        </section>
      </section>

      <section title="UAC Operation">
        <t>A UAC conforming to this specification MUST include the sip.608
        feature capability indicator in the Feature-Caps header field of the
        INVITE request.</t>

        <t>Upon receiving a 608 response, UACs perform normal SIP processing
        for 6xx responses.</t>

        <t>As for the disposition of the jCard itself, the UAC MUST check the
        "iat" claim in the JWT. As noted in <xref target="s.JWS"/>, we are
        concerned about replay attacks. Therefore, the UAC MUST reject jCards
        that come with an expired "iat". The definition of "expired" is a
        matter of local policy. A reasonable value would be on the order of a
        minute due to clock drift and the possibility of the playing of an
        audio announcement before the delivery of the 608 response.</t>
      </section>

      <section title="Legacy Interoperation">
        <t>If the UAC indicates support for 608 and the intermediary issues a
        608, life is good, as the UAC will receive all the information it
        needs to remediate an erroneous block by an intermediary. However,
        what if the UAC does not understand 608? For example, how can we
        support callers from a legacy, non-SIP public switched network
        connecting to the SIP network via a media gateway?</t>

        <t>We address this situation by having the first network element that
        conforms with this specification play an announcement in the media.
        See <xref target="announcement"/> for requirements on the
        announcement. The simple rule is a network element that inserts the
        sip.608 feature capability MUST be able to convey at a minimum how to
        contact the operator of the intermediary that rejected the call
        attempt.</t>

        <t>The degenerate case is the intermediary is the only element that
        understands the semantics of the 608 response code. Obviously, any SIP
        device will understand that a 608 response code is a 6xx error.
        However, there are no other elements in the call path that understand
        the meaning of the value of the Call-Info header field. The
        intermediary knows this is the case as the INVITE request will not
        have the sip.608 feature capability. In this case, one can consider
        the intermediary to be the element 'inserting' a virtual sip.608
        feature capability. If the caveats described in <xref
        target="announcement"/> and <xref target="Security"/> do not hold, the
        intermediary MUST play the announcement.</t>

        <t>Now we take the case where a network element that understands the
        608 response code receives an INVITE for further processing. A network
        element conforming with this specification MUST insert the sip.608
        feature capability, per the behaviors described in Section 4.2 of
        <xref target="RFC6809"/>.</t>

        <t>Do note that even if a network element plays an announcement
        describing the contents of the 608 response message, the network
        element MUST forward the 608 response code message as the final
        response to the INVITE.</t>

        <t>One aspect of using a feature capability is that only the network
        elements that will either consume (UAC) or play an announcement (media
        gateway, session border controller (<xref
        target="RFC7092">SBC</xref>), or proxy) need to understand the sip.608
        feature capability. If the other network elements conform to Section
        16.6 of <xref target="RFC3261"/>, they will pass header fields such as
        "Feature-Caps: *;+sip.608" unmodified and without need for
        upgrade.</t>

        <t>Because the ultimate disposition of the call attempt will be a
        600-class response, the network element conveying the announcement in
        the legacy direction MUST use the 183 Session Progress response to
        establish the media session. Because of the small chance the UAC is an
        extremely old legacy device and is using UDP, the UAC MUST include
        support for <xref target="RFC3262">100Rel</xref> in its INVITE and the
        network element conveying the announcement MUST Require 100Rel in the
        183 and the UAC MUST issue a PRACK to which the network element MUST
        respond 200 OK PRACK.</t>
      </section>

      <section anchor="announcement" title="Announcement Requirements">
        <t>There are a few requirements on the element that handles the
        announcement for legacy interoperation.</t>

        <t>As noted above, the element that inserts the sip.608 feature
        capability is responsible for conveying the information referenced by
        the Call-Info header field in the 608 response message. However, this
        specification does not mandate how to convey that information.</t>

        <t>Let us take the case where a telecommunications service provider
        controls the element inserting the sip.608 feature capability. It
        would be reasonable to expect the service provider would play an
        announcement in the media path towards the UAC (caller). It is
        important to note the network element should be mindful of the media
        type requested by the UAC as it formulates the announcement. For
        example, it would make sense for an INVITE that only indicated audio
        codecs in the Session Description Protocol <xref
        target="RFC4566">(SDP)</xref> to result in an audio announcement.
        Likewise, if the INVITE only indicated a <xref
        target="RFC4103">real-time text codec</xref> and the network element
        can render the information in the requested media format, the network
        element should send the information in a text format.</t>

        <t>It is also possible for the network element inserting the sip.608
        feature capability to be under the control of the same entity that
        controls the UAC. For example, a large call center might have legacy
        UACs, but have a modern outbound calling proxy that understands the
        full semantics of the 608 response code. In this case, it is enough
        for the outbound calling proxy to digest the Call-Info information and
        handle the information digitally, rather than 'transcoding' the
        Call-Info information for presentation to the caller.</t>
      </section>
    </section>

    <section anchor="EXAMPLES" title="Examples">
      <t>These examples are not normative, do not include all protocol
      elements, and may have errors. Review the protocol documents for actual
      syntax and semantics of the protocol elements.</t>

      <section title="Full Exchange">
        <t>Given an INVITE, shamelessly taken from <xref target="SHAKEN"/>,
        with the line breaks in the Identity header field for display purposes
        only:</t>

        <figure>
          <artwork><![CDATA[
INVITE sip:+12155550113@tel.one.example.net SIP/2.0
Max-Forwards: 69
Contact: <sip:+12155550112@[2001:db8::12]:50207;rinstance=9da3088f3>
To: <sip:+12155550113@tel.one.example.net>
From: "Alice" <sip:+12155550112@tel.two.example.net>;tag=614bdb40
Call-ID: 79048YzkxNDA5NTI1MzA0OWFjOTFkMmFlODhiNTI2OWQ1ZTI
P-Asserted-Identity: "Alice"<sip:+12155550112@tel.two.example.net>,
    <tel:+12155550112>
CSeq: 2 INVITE
Allow: SUBSCRIBE, NOTIFY, INVITE, ACK, CANCEL, BYE, REFER, INFO,
    MESSAGE, OPTIONS
Content-Type: application/sdp
Date: Tue, 16 Aug 2016 19:23:38 GMT
Feature-Caps: *;+sip.608
Identity: eyJhbGciOiJFUzI1NiIsInR5cCI6InBhc3Nwb3J0IiwicHB0Ijoic2hha2V
uIiwieDV1IjoiaHR0cDovL2NlcnQuZXhhbXBsZTIubmV0L2V4YW1wbGUuY2VydCJ9.eyJ
hdHRlc3QiOiJBIiwiZGVzdCI6eyJ0biI6IisxMjE1NTU1MDExMyJ9LCJpYXQiOiIxNDcx
Mzc1NDE4Iiwib3JpZyI6eyJ0biI6IisxMjE1NTU1MDExMiJ9LCJvcmlnaWQiOiIxMjNlN
DU2Ny1lODliLTEyZDMtYTQ1Ni00MjY2NTU0NDAwMCJ9.QAht_eFqQlaoVrnEV56Qly-OU
tsDGifyCcpYjWcaR661Cz1hutFH2BzIlDswTahO7ujjqsWjeoOb4h97whTQJg;info=
 <http://cert.example2.net/example.cert>;alg=ES256
Content-Length: 153

v=0
o=- 13103070023943130 1 IN IP6 2001:db8::177
c=IN IP6 2001:db8::177
t=0 0
m=audio 54242 RTP/AVP 0
a=sendrecv
       ]]></artwork>
        </figure>

        <t>An intermediary could reply:</t>

        <figure>
          <artwork><![CDATA[
SIP/2.0 608 Rejected
Via: SIP/2.0/UDP [2001:db8::177]:60012;branch=z9hG4bK-524287-1 
From: "Alice" <sip:+12155550112@tel.two.example.net>;tag=614bdb40
To: <sip:+12155550113@tel.one.example.net>
Call-ID: 79048YzkxNDA5NTI1MzA0OWFjOTFkMmFlODhiNTI2OWQ1ZTI
CSeq: 2 INVITE
Call-Info: <https://block.example.net/complaint-jws>;purpose=jwscard
      ]]></artwork>
        </figure>

        <t>The location https://block.example.net/complaint-jws resolves to a
        JWS. One would construct the JWS as follows.</t>

        <t>The JWS header of this example jCard could be:</t>

        <figure>
          <artwork><![CDATA[{ "alg":"ES256",
  "typ":"vcard+json",
  "x5u":"https://certs.example.net/reject_key.cer"
}

]]></artwork>
        </figure>

        <t>Now, let us construct a minimal jCard. For this example, the jCard
        refers the caller to an email address,
        remediation@blocker.example.net:</t>

        <figure>
          <artwork><![CDATA[["vcard",
  [
    ["version", {}, "text", "4.0"],
    ["fn", {}, "text", "Robocall Adjudication"],
    ["email", {"type":"work"}, 
              "text", "remediation@blocker.example.net"]
  ]
]

]]></artwork>
        </figure>

        <t>With this jCard, we can now construct the JWT:</t>

        <figure>
          <artwork><![CDATA[{
  "iat":1546008698,
  "jcard":["vcard",
    [
      ["version", {}, "text", "4.0"],
      ["fn", {}, "text", "Robocall Adjudication"],
      ["email", {"type":"work"}, 
                "text", "remediation@blocker.example.net"]
    ]
  ]
}

]]></artwork>
        </figure>

        <t>To calculate the signature, we need to encode the JSON Object
        Signing and Encryption (JOSE) header and JWT into base64url. As an
        implementation note, one can trim whitespace in the JSON objects to
        save a few bytes. UACs MUST be prepared to receive pretty-printed,
        compact, or bizarrely formatted JSON. For the purposes of this
        example, we leave the objects with pretty whitespace. Speaking of
        pretty vs. machine formatting, these examples have line breaks in the
        base64url encodings for ease of publication in the RFC format. The
        specification of base64url allows for these line breaks and the
        decoded text works just fine. However, those extra line break octets
        would affect the calculation of the signature. Implementations MUST
        NOT insert line breaks into the base64url encodings of the JOSE header
        or JWT. This also means UACs MUST be prepared to receive arbitrarily
        long octet streams from the URI referenced by the Call-Info SIP
        header.</t>

        <figure>
          <artwork><![CDATA[base64url of JOSE header:
eyJhbGciOiJFUzI1NiIsInR5cCI6InZjYXJkK2pzb24iLCJ4NXUiOiJodHRwczov
L2NlcnRzLmV4YW1wbGUubmV0L3JlamVjdF9rZXkuY2VyIn0=

base64url of JWT:
eyJpYXQiOjE1NDYwMDg2OTgsImpjYXJkIjpbInZjYXJkIixbWyJ2ZXJzaW9uIix7
fSwidGV4dCIsIjQuMCJdLFsiZm4iLHt9LCJ0ZXh0IiwiUm9ib2NhbGwgQWRqdWRp
Y2F0aW9uIl0sWyJlbWFpbCIseyJ0eXBlIjoid29yayJ9LCJ0ZXh0IiwicmVtZWRp
YXRpb25AYmxvY2tlci5leGFtcGxlLm5ldCJdXV19

]]></artwork>
        </figure>

        <t>In this case, the object to sign (remembering this is just a
        single, long line; the line breaks are for ease of review but do not
        appear in the actual object) is as follows:</t>

        <figure>
          <artwork><![CDATA[eyJhbGciOiJFUzI1NiIsInR5cCI6InZjYXJk
K2pzb24iLCJ4NXUiOiJodHRwczovL2NlcnRzLmV4YW1wbGUubmV0L3JlamVjdF9r
ZXkuY2VyIn0.eyJpYXQiOjE1NDYwMDg2OTgsImpjYXJkIjpbInZjYXJkIixbWyJ2
ZXJzaW9uIix7fSwidGV4dCIsIjQuMCJdLFsiZm4iLHt9LCJ0ZXh0IiwiUm9ib2Nh
bGwgQWRqdWRpY2F0aW9uIl0sWyJlbWFpbCIseyJ0eXBlIjoid29yayJ9LCJ0ZXh0
IiwicmVtZWRpYXRpb25AYmxvY2tlci5leGFtcGxlLm5ldCJdXV19

]]></artwork>
        </figure>

        <t>We use the following X.509 PKCS #8-encoded ECDSA key, also
        shamelessly taken from <xref target="SHAKEN"/>), as an example key for
        signing the hash of the above text. Do NOT use this key in real life!
        It is for example purposes only. At the very least, we would strongly
        recommend encrypting the key at rest.</t>

        <figure>
          <artwork><![CDATA[-----BEGIN PRIVATE KEY-----
MIGHAgEAMBMGByqGSM49AgEGCCqGSM49AwEHBG0wawIBAQQgi7q2TZvN9VDFg8Vy
qCP06bETrR2v8MRvr89rn4i+UAahRANCAAQWfaj1HUETpoNCrOtp9KA8o0V79IuW
ARKt9C1cFPkyd3FBP4SeiNZxQhDrD0tdBHls3/wFe8++K2FrPyQF9vuh
-----END PRIVATE KEY-----

-----BEGIN PUBLIC KEY-----
MFkwEwYHKoZIzj0CAQYIKoZIzj0DAQcDQgAE8HNbQd/TmvCKwPKHkMF9fScavGeH
78YTU8qLS8I5HLHSSmlATLcslQMhNC/OhlWBYC626nIlo7XeebYS7Sb37g==
-----END PUBLIC KEY-----

]]></artwork>
        </figure>

        <t>The resulting JWS, using the above key on the above object, renders
        the following ECDSA P-256 SHA-256 digital signature.</t>

        <figure>
          <artwork><![CDATA[7uz2SADRvPFOQOO_UgF2ZTUjPlDTegtPrYB04UHBMwBD6g9AmL
5harLJdTKDSTtH-LOV1jwJaGRUOUJiwP27ag

]]></artwork>
        </figure>

        <t>Thus, the JWS stored at https://blocker.example.net/complaints-jws,
        would contain:</t>

        <figure>
          <artwork><![CDATA[
eyJhbGciOiJFUzI1NiIsInR5cCI6InZjYXJkK2pzb24iLCJ4NXUiOiJodHRwczovL
2NlcnRzLmV4YW1wbGUubmV0L3JlamVjdF9rZXkuY2VyIn0.eyJpYXQiOjE1NDYwMD
g2OTgsImpjYXJkIjpbInZjYXJkIixbWyJ2ZXJzaW9uIix7fSwidGV4dCIsIjQuMCJ
dLFsiZm4iLHt9LCJ0ZXh0IiwiUm9ib2NhbGwgQWRqdWRpY2F0aW9uIl0sWyJlbWFp
bCIseyJ0eXBlIjoid29yayJ9LCJ0ZXh0IiwicmVtZWRpYXRpb25AYmxvY2tlci5le
GFtcGxlLm5ldCJdXV19.7uz2SADRvPFOQOO_UgF2ZTUjPlDTegtPrYB04UHBMwBD6
g9AmL5harLJdTKDSTtH-LOV1jwJaGRUOUJiwP27ag

]]></artwork>
        </figure>
      </section>

      <section title="Web Site jCard">
        <t>For an intermediary that provides a Web site for adjudication, the
        jCard could contain the following. Note we do not show the calculation
        of the JWS; the URI reference in the Call-Info header field would be
        to the JWS of the signed jCard.</t>

        <figure>
          <artwork><![CDATA[["vcard",
  [
    ["version", {}, "text", "4.0"],
    ["fn", {}, "text", "Robocall Adjudication"],
    ["url", {"type":"work"}, 
            "text", "https://blocker.example.net/adjudication-form"]
  ]
]     ]]></artwork>
        </figure>
      </section>

      <section title="Multi-modal jCard">
        <t>For an intermediary that provides a telephone number and a postal
        address, the jCard could contain the following. Note we do not show
        the calculation of the JWS; the URI reference in the Call-Info header
        field would be to the JWS of the signed jCard.</t>

        <figure>
          <artwork><![CDATA[["vcard",
  [
    ["version", {}, "text", "4.0"],
    ["fn", {}, "text", "Robocall Adjudication"],
    ["adr", {"type":"work"}, "text",
      ["Argument Clinic", 
       "12 Main St","Anytown","AP","000000","Somecountry"]
    ]
    ["tel", {"type":"work"}, "uri", "tel:+1-555-555-0112"]
  ]
]     ]]></artwork>
        </figure>

        <t>Note that it is up to the UAC to decide which jCard contact
        modality, if any, it will use.</t>
      </section>

      <section title="Legacy Interoperability">
        <t><xref target="legacy_ladder"/> depicts a call flow illustrating
        legacy interoperability. In this non-normative example, we see a UAC
        that does not support the full semantics for 608. However, there is an
        SBC that does support 608. Per <xref target="RFC6809"/>, the SBC can
        insert "*;+sip.608" into the Feature-Caps header field for the INVITE.
        When the intermediary, labeled "Called Party Proxy" in the figure,
        rejects the call, it knows it can simply perform the processing
        described in this document. Since the intermediary saw the sip.608
        feature capability, it knows it does not need to send any media
        describing whom to contact in the event of an erroneous rejection. For
        illustrative purposes, the figure shows generic SIP Proxies in the
        flow. Their presence or absence or the number of proxies is not
        relevant to the operation of the protocol. They are in the figure to
        show that proxies that do not understand the sip.608 feature
        capability can still participate in a network offering 608
        services.</t>

        <figure anchor="legacy_ladder" title="Legacy Operation">
          <artwork><![CDATA[
                                                  +---------+
                                                  |  Call   |
                                                  |Analytics|
                                                  | Engine  |
                                                  +--+--+---+
                                                     ^  |
                                                     |  |
                                                     |  v
                                                   +-+--+-+
+---+    +-----+    +---+    +-----+    +-----+    |Called|
|UAC+----+Proxy+----+SBC+----+Proxy+----+Proxy+----+Party |
+---+    +-----+    +---+    +-----+    +-----+    |Proxy |
  |                   |                            +------+
  | INVITE            |                               |
  |------------------>|                               |
  |                   | INVITE                        |
  |                   |------------------------------>|
  |                   | Feature-Caps: *;+sip.608      |
  |                   |                               |
  |                   |                  608 Rejected |
  |                   |<------------------------------|
  |               183 |              Call-Info: <...> |
  |<------------------|    [path for Call-Info elided |
  |     SDP for media |     for illustration purposes]|
  |                   |                               |
  | PRACK             |                               |
  |------------------>|                               |
  |                   |                               |
  |      200 OK PRACK |                               |
  |<------------------|                               |
  |                   |                               |
  |<== Announcement ==|                               |
  |                   |                               |
  |      608 Rejected |                               |
  |<------------------|                               |
  |  Call-Info: <...> |                               |
  |                   |                               |

]]></artwork>
        </figure>

        <t>When the SBC receives the 608 response code, it correlates that
        with the original INVITE from the UAC. The SBC remembers that it
        inserted the sip.608 feature capability, which means it is responsible
        for somehow alerting the UAC the call failed and whom to contact. At
        this point the SBC can play a prompt, either natively or through a
        mechanism such as <xref target="RFC4240">NETANN</xref>, that sends the
        relevant information in the appropriate media to the UAC. Since this
        is a potentially long transaction and there is a chance the UAC is
        using an unreliable transport protocol, the UAC will have indicated
        support for provisional responses, the SBC will indicate it requires a
        PRACK from the UAC in the 183 response, the UAC will provide the
        PRACK, and the SBC will acknowledge receipt of the PRACK before
        playing the announcement.</t>

        <t>As an example, the SBC could extract the FN and TEL jCard fields
        and play something like a special information tone (see Telcordia
        <xref target="SR-2275">SR-2275</xref> section 6.21.2.1 or <xref
        target="ITU.E.180.1998">ITU-T E.180</xref> section 7), followed by
        "Your call has been rejected by ...", followed by a text-to-speech
        translation of the FN text, followed by "You can reach them on",
        followed by a text-to-speech translation of the telephone number in
        the TEL field.</t>

        <t>Note the SBC also still sends the full 608 response code, including
        the Call-Info header, towards the UAC.</t>
      </section>
    </section>

    <section title="IANA Considerations">
      <section title="SIP Response Code">
        <t>This document defines a new SIP response code, 608 in the "Response
        Codes" subregistry of the "Session Initiation Protocol (SIP)
        Parameters" registry defined in <xref target="RFC3261"/>.<list
            style="hanging">
            <t hangText="Response code:">608</t>

            <t hangText="Description:">Rejected</t>

            <t hangText="Reference:">[RFCXXXX]</t>
          </list></t>
      </section>

      <section title="SIP Feature-Capability Indicator">
        <t>This document defines the feature capability sip.608 in the "SIP
        Feature-Capability Indicator Registration Tree" registry defined in
        <xref target="RFC6809"/>.<list style="hanging">
            <t hangText="Name:">sip.608</t>

            <t hangText="Description:">This feature capability indicator, when
            included in a Feature-Caps header field of an INVITE request,
            indicates that the entity associated with the indicator will be
            responsible for indicating to the caller any information contained
            in the 608 SIP response code, specifically the value referenced by
            the Call-Info header.</t>

            <t hangText="Reference:">[RFCXXXX]</t>
          </list></t>
      </section>

      <section anchor="JWT-IANA" title="JSON Web Token Claim">
        <t>This document defines the new JSON Web Token claim in the "JSON Web
        Token Claims" sub-registry created by <xref target="RFC7519"/>. <xref
        target="JWT"/> defines the syntax. The required information is:<list
            style="hanging">
            <t hangText="Claim Name:">jcard</t>

            <t hangText="Claim Description:">jCard data</t>

            <t hangText="Change Controller:">IESG</t>

            <t hangText="Reference:">[RFCXXXX], <xref target="RFC7095"/></t>
          </list></t>
      </section>

      <section title="Call-Info Purpose">
        <t>This document defines the new predefined value "jwscard" for the
        "purpose" header field parameter of the Call-Info header field. This
        modifies the "Header Field Parameters and Parameter Values"
        subregistry of the "Session Initiation Protocol (SIP) Parameters"
        registry by adding this RFC as a reference to the line for the header
        field "Call-Info" and parameter name "purpose":<list style="hanging">
            <t hangText="Header Field:">Call-Info</t>

            <t hangText="Parameter Name:">purpose</t>

            <t hangText="Predefined Values:">Yes</t>

            <t hangText="Reference:">[RFCXXXX]</t>
          </list></t>
      </section>
    </section>

    <section anchor="Security" title="Security Considerations">
      <t>Intermediary operators need to be mindful to whom they are sending
      the 608 response. The intermediary could be rejecting a truly malicious
      caller. This raises two issues. The first is the caller, now alerted an
      intermediary is automatically rejecting their call attempts, may change
      their call behavior to defeat call blocking systems. The second, and
      more significant risk, is that by providing a contact in the Call-Info
      header field, the intermediary may be giving the malicious caller a
      vector for attack. In other words, the intermediary will be publishing
      an address that a malicious actor may use to launch an attack on the
      intermediary. Because of this, intermediary operators may wish to
      configure their response to only include a Call-Info header field for
      INVITE or other signed initiating methods and that pass validation by
      <xref target="RFC8224">STIR</xref>.</t>

      <t>Another risk is as follows. Consider an attacker that floods a proxy
      that supports the sip.608 feature. However, the SDP in the INVITE
      request refers to a victim device. Moreover, the attacker somehow knows
      there is a 608-aware gateway connecting to the victim who is on a
      segment that lacks the sip.608 feature capability. Because the mechanism
      described here can result in sending an audio file to the target of the
      SDP, an attacker could use the mechanism described by this document as
      an amplification attack, given a SIP INVITE can be under 1 kilobyte and
      an audio file can be hundreds of kilobytes. One remediation for this is
      for devices that insert a sip.608 feature capability to only transmit
      media to what is highly likely to be the actual source of the call
      attempt. A method for this is to only play media in response to a
      STIR-signed INVITE that passes validation. Beyond requiring a valid STIR
      signature on the INVITE, the intermediary can also use remediation
      procedures such as doing the connectivity checks specified by <xref
      target="RFC8445">Interactive Connectivity Establishment</xref>. If the
      target did not request the media, the check will fail.</t>

      <t>Yet another risk is a malicious intermediary that generates a
      malicious 608 response with a jCard referring to a malicious agent. For
      example, the recipient of a 608 may receive a TEL URI in the vCard. When
      the recipient calls that address, the malicious agent could ask for
      personally identifying information. However, instead of using that
      information to verify the recipient's identity, they are phishing the
      information for nefarious ends. A similar scenario can unfold if the
      malicious agent inserts a URI that points to a phishing or other site.
      As such, we strongly recommend the recipient validates to whom they are
      communicating with if asking to adjudicate an erroneously rejected call
      attempt. Since we may also be concerned about intermediate nodes
      modifying contact information, we can address both issues with a single
      solution. The remediation is to require the intermediary to sign the
      jCard. Signing the jCard provides integrity protection. In addition, one
      can imagine mechanisms such as used by <xref
      target="SHAKEN">SHAKEN</xref>.</t>

      <t>Similarly, one can imagine an adverse agent that maliciously spoofs a
      608 response with a victim's contact address to many active callers, who
      may then all send redress requests to the specified address (the basis
      for a denial-of-service attack). The process would occur as follows: (1)
      a malicious agent senses INVITE requests from a variety of UACs and (2)
      spoofs 608 responses with an unsigned redress address before the
      intended receivers can respond, causing (3) the UACs to all contact the
      redress address at once. The jCard encoding allows the UAC to verify the
      blocking intermediary's identity before contacting the redress address.
      Specifically, because the sender signs the jCard, we can
      cryptographically trace the sender of the jCard. Given the protocol
      machinery of having a signature, one can apply local policy to decide
      whether to believe the sender of the jCard represents the owner of the
      contact information found in the jCard. This guards against a malicious
      agent spoofing 608 responses.</t>

      <t>Specifically, one could use policies around signing certificate
      issuance as a mechanism for traceback to the entity issuing the jCard.
      One check could be verifying the identity of the subject of the
      certificate relates to the To header field of the initial SIP request,
      similar to validating the intermediary was vouching for the From header
      field of a SIP request with that identity. Note that we are only
      protecting against a malicious intermediary and not a hidden
      intermediary attack (formerly known as a "man in the middle attack").
      Thus, we only need to ensure the signature is fresh, which is why we
      include "iat". For most implementations, we assume that the intermediary
      has a single set of contact points and will generate the jCard on
      demand. As such, there is no need to directly correlate HTTPS fetches to
      specific calls. However, since the intermediary is in control of the
      jCard and Call-Info response, an intermediary may choose to encode
      per-call information in the URI returned in a given 608 response.
      However, if the intermediary does go that route, the intermediary MUST
      use a non-deterministic URI reference mechanism and be prepared to
      return dummy responses to URI requests referencing calls that do not
      exist so that attackers attempting to glean call metadata by guessing
      URI's (and thus calls) will not get any actionable information from the
      HTTPS GET.</t>

      <t>Since the decision of whether to include Call-Info in the 608
      response is a matter of policy, one thing to consider is whether a
      legitimate caller can ascertain whom to contact without including such
      information in the 608. For example, in some jurisdictions, if only the
      terminating service provider can be the intermediary, the caller can
      look up who the terminating service provider is based on the routing
      information for the dialed number. Thus, the Call-Info jCard could be
      redundant information. However, the factors going into a particular
      service provider's or jurisdiction's choice of whether to include
      Call-Info is outside the scope of this document.</t>
    </section>

    <section anchor="Acknowledgements" title="Acknowledgements">
      <t>This document liberally lifts from <xref target="RFC8197"/> in its
      text and structure. However, the mechanism and purpose of 608 is quite
      different than 607. Any errors are the current editor's and not the
      editor of RFC8197. Thanks also go to Ken Carlberg of the FCC, Russ
      Housley, Paul Kyzivat, and Tolga Asveren for their suggestions on
      improving the draft. Tolga's suggestion to provide a mechanism for
      legacy interoperability served to expand the draft by 50%. In addition,
      Tolga came up with the jCard attack. Finally, Christer Holmberg as
      always provided a close reading and fixed a SIP feature capability bug
      found by Yehoshua Gev.</t>

      <t>Of course, we appreciated the close read and five pages of comments
      from our estimable Area Director, Adam Roach. In addition, we received
      valuable comments during IETF Last Call and JWT review from Ines Robles,
      Mike Jones, and Brian Campbell and IESG review from Alissa Cooper,
      &Eacute;ric Vyncke, Alexey Melnikov, Benjamin Kaduk, Barry Leiba, and
      with most glee, Warren Kumari.</t>

      <t>Finally, Bhavik Nagda provided clarifying edits as well and more
      especially wrote and tested an implementation of the 608 response code
      in Kamailio. Code is available at <eref
      target="https://github.com/nagdab/608_Implementation"/>. Grace Chuan
      from MIT regenerated and verified the JWT while working at the FCC.</t>
    </section>
  </middle>

  <!--  *****BACK MATTER ***** -->

  <back>
    <references title="Normative References">
      &RFC2119;

      &RFC3261;

      &RFC3262;

      &RFC3326;

      &RFC6809;

      &RFC7095;

      &RFC7515;

      &RFC7518;

      &RFC7519;

      &RFC8174;
    </references>

    <references title="Informative References">
      &RFC4103;

      &RFC4240;

      &RFC4566;

      &RFC5039;

      &RFC6350;

      &RFC7092;

      &RFC7340;

      &RFC8197;

      &RFC8224;

      &RFC8259;

      &RFC8445;

      <reference anchor="SHAKEN"
                 target="https://www.sipforum.org/download/sip-forum-twg-10-signature-based-handling-of-asserted-information-using-tokens-shaken-pdf/?wpdmdl=2813">
        <front>
          <title>Signature-based Handling of Asserted information using toKENs
          (SHAKEN)</title>

          <author>
            <organization>Alliance for Telecommunications Industry Solutions
            (ATIS) and the SIP Forum</organization>
          </author>

          <date day="5" month="1" year="2017"/>
        </front>

        <seriesInfo name="ATIS" value="1000074"/>
      </reference>

      <reference anchor="BaseRate"
                 target=" https://apps.dtic.mil/docs/citations/ADA045772">
        <front>
          <title>The Base-Rate Fallacy in Probability Judgements</title>

          <author fullname="Maya Bar-Hillel" initials="M."
                  surname="Bar-Hillel">
            <organization>Hebrew University</organization>
          </author>

          <date month="4" year="1977"/>
        </front>
      </reference>

      <reference anchor="ITU.E.180.1998">
        <front>
          <title>Technical characteristics of tones for the telephone
          service</title>

          <author>
            <organization>International Telecommunications
            Union</organization>
          </author>

          <date month="March" year="1998"/>
        </front>

        <seriesInfo name="ITU" value="Recommendation E.180/Q.35"/>
      </reference>

      <reference anchor="SR-2275">
        <front>
          <title>Bellcore Notes on the Networks</title>

          <author>
            <organization>Telcordia</organization>
          </author>

          <date month="October" year="2000"/>
        </front>

        <seriesInfo name="Telcordia" value="SR-2275"/>
      </reference>
    </references>
  </back>
</rfc>
