The USER-DOC Working Group will prepare a bibliography of on-line and hard copy documents/reference materials/training tools addressing general networking information and ``how to use the Internet''. (Target audience: those individuals who provide services to end users and end users themselves.) \begin{itemize} \item Identify and categorize useful documents/reference materials/training tools. \item Publish both an on-line and hard copy of this bibliography. \item Develop and implement procedures to maintain and update the bibliography. Identify the organization or individual(s) who will accept responsibility for this effort. \item As a part of the update process, identify new materials for inclusion into the active bibliography. \item Set up procedures for periodic review of the bibliograhy by USWG. \end{itemize}