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Incident Handling System 2.1.10. Incident Handling System: Incident Handling System (IHS) is used by CSIRT to handle Incidents. It may include user interface, underlying database and may be integrated with ticketing or customer service system. During Incident investigation CSIRT may use specific tools, e.g. for examining log files, mapping network addresses to Internet names and organisations, etc., which also may be integrated into IHS. In current document, it is suggested that IHS can produce a document in FINE. |